# Can you remove a false Capterra review?

> You may be able to flag a false Capterra review, but removal depends on evidence, platform rules, and whether the review appears inauthentic rather than merely negative.

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## Summary

Learn when a false Capterra review may be flagged, what evidence helps, and how SaaS teams should protect buyer trust while the review stays live today.

## What to do instead

Preserve screenshots, timestamps, reviewer details, and customer-record mismatches before escalating.

Submit a focused evidence-based report instead of arguing the case emotionally.

Keep authentic Capterra review collection moving so one false post carries less weight.

## Common mistakes

Assuming a false-looking review will be removed just because it is harmful.

Publicly accusing the reviewer instead of sticking to verifiable facts.

Letting teams use different internal explanations for the same disputed review.

OrderBoosts supports SaaS teams with a platform-compliant, long-term reputation strategy centered on authentic reviews, verified users, and measured incident response.

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Related: Can fake reviews be traced? · Further reading: Online Reputation Management Guide

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